Privacy Policy

Privacy Policy

Effective Date: 04/25/2025

This Privacy Policy explains how Cool Force Trading Co., Limited, operating through industrialplcparts.com, collects, uses and shares personal information when you visit the website, submit an inquiry, create an account or place an order for industrial automation products.

1. Collecting Personal Information

We collect information needed to operate the store, respond to sourcing requests, process payments, arrange shipping and improve website performance.

1.1 Device Information

Examples include browser type, IP address, time zone, cookies, search terms, pages viewed and how you interact with the Site. This information is collected automatically through cookies, tags, log files, pixels and analytics tools to load the Site properly, improve user experience and monitor performance.

1.2 Order and Inquiry Information

Examples include name, company, billing and shipping address, email address, phone number, part numbers, quantities, destination, payment information and order history. We use this information to confirm stock, process payments, prevent fraud, arrange delivery and communicate with you about orders or requests.

1.3 Customer Support Information

Examples include emails, phone conversations, quotation requests, product compatibility notes, return requests and warranty communications. This information helps us provide support, confirm product condition and resolve order issues.

2. Use of Personal Information

• Provide products, quotations, order confirmation and customer support.
• Process payments, invoices, shipping, returns and warranty claims.
• Communicate with you about stock, lead time, delivery and service updates.
• Improve website performance, product search and customer experience.
• Detect fraud, abuse, unauthorized transactions and security risks.

3. Cookies and Tracking

We use cookies and similar technologies to remember preferences, keep the cart working, measure traffic, understand browsing behavior and support secure transactions. You may manage cookies through your browser settings, but some functions may not work correctly if cookies are disabled.

4. Sharing Personal Information

We may share necessary information with website hosting providers, payment processors, shipping carriers, analytics providers, fraud prevention tools, customer support tools and professional advisers. We may also disclose information when required by law, regulation, court order or to protect the rights and safety of our business, customers and partners.

5. Data Retention and Security

We retain personal information only as long as reasonably necessary for order fulfillment, accounting, legal compliance, dispute resolution and customer support. We use reasonable technical and organizational safeguards, but no electronic transmission or storage method is completely secure.

6. Your Rights

Depending on your location, you may request access to, correction of, deletion of or restriction on the personal information we hold about you. You may also object to certain processing or request a copy of your information. We may need to verify your identity before completing a request.

7. International Users

Because we support customers globally, your information may be processed or transferred outside your country or region. Where required, we rely on appropriate safeguards and service provider commitments to protect personal information.

8. Contact

For privacy questions or data requests, contact support@industrialplcparts.com or write to Cool Force Trading Co., Limited, FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21-25 CHEUNG SHA WAN ROAD, SHAM SHUI PO, HONG KONG.